Yeah nah. Joey Nobodey comes in asking for the world in person.
We usually explain that it’s an accountability and resource management requirement. I don’t care how urgent you think it is. If it was, I’d already have a high prio ticket with me.
They need a ticket with approval from the correct people.
Only then can I do the job.
Without a ticket they could just run away with free equipment and I’d be the one on record checking it out.
Or my boss would just see that I did squat that day as I handled 0 tickets.
Yeah nah. Joey Nobodey comes in asking for the world in person.
We usually explain that it’s an accountability and resource management requirement. I don’t care how urgent you think it is. If it was, I’d already have a high prio ticket with me.
They need a ticket with approval from the correct people. Only then can I do the job.
Without a ticket they could just run away with free equipment and I’d be the one on record checking it out. Or my boss would just see that I did squat that day as I handled 0 tickets.