Yeah, if a client has been given the ability to submit tickets but doesn’t know HOW to submit tickets properly and is submitting trash on a regular basis, that’s a training issue and I ain’t gonna deal with it. Those get bounced back to the Unassigned pool or directly to a CSR so they can train the client like they were supposed to.
Yeah, if a client has been given the ability to submit tickets but doesn’t know HOW to submit tickets properly and is submitting trash on a regular basis, that’s a training issue and I ain’t gonna deal with it. Those get bounced back to the Unassigned pool or directly to a CSR so they can train the client like they were supposed to.