If you need this level of service you definitely need to hire somebody who can manage to at least follow technical directions at site.
I’ve worked at places where the only people who can follow technical directions don’t have access to the server. Its very much managers not wanting to pay a person on site to manage critical infrastructure.
Some companies have multiple offices and doesn’t necessarily have IT staff on-site at all of them
If you need this level of service you definitely need to hire somebody who can manage to at least follow technical directions at site.
I’ve worked at places where the only people who can follow technical directions don’t have access to the server. Its very much managers not wanting to pay a person on site to manage critical infrastructure.