Not sure if this works anymore, but worth a try. Get on the phone with the 1-800 during business hours and escalate, ask for consumer relations. Make sure you tell each person that you talk to that you’ll never be shopping at best buy again if this isn’t resolved, so they know you’re serious and will properly escalate you. 15 years ago, that would solve any problem. People who absolutely scammed Best Buy would still get replacements plus a gift card for their trouble, at least once.

Sorry this happened to you. Don’t just assume the chargeback is going to solve things without any more effort, the machines involved might fuck you over if you don’t take steps. Credit card might side with vendor if you don’t submit evidence better than theirs. Your case seems cut and dry since it wasn’t even the right address, but you might still need to get that police report filled. Like the other poster said, you’re just getting the case#, as frustrating as it is, expecting anything else would just be silly. All of these things show you are serious and not a scammer. Scammers wouldn’t try this shit because it would put them in jail the second or third time they did it without any evidence. You have evidence, but the machine is tuned to ignore it until escalation. Fucking lame, I know.

Might be worth mentioning how much money the company spent in stock buybacks, and how much the executives were compensated in previous years. It’s a shame.

Eventually the science will show ADHD and a slew of other ND psychoclassifications are entirely genetic. It’s very likely one of your parents are driving the same brain around as you, with all its faults and strengths. In their childhood psych didn’t have the labels and treatments, you didn’t really want to mess with those abusers. Society also found it ok to beat children that didn’t behave. The parent with the ND brain was probably beat by their parent until they figured out how to wear the right mask. And not just beaten by their parents, but every single authority figure, teachers, pastors, etc. The cycle of physical abuse was only recently broken. We still haven’t broken the cycle of emotional abuse this society forces on ND people. The majority of psych pseudoscience still ongoing considers ND to be subhuman, excluding us from studies, using derogatory language that only serves to dehumanize and not empathize, recognize, and accommodate. They fail to recognize the positive aspects that are unique and common amongst ND, so we end up not even realizing in ourselves. In your parent’s generation they’d treat perfectly capable ND people with a lobotomy. There are probably more psych professionals practicing today that were taught by books written by the same folks who practiced lobotomies, than those that learned the still incorrect (but at least more correct than a fucking lobotomy fixes everything) science from 10 years ago.

Sorry for the rant.

I’m happy with 4x of these trays from Monoprice, cheaper than everything else posted so far as well. Fits a beefy power strip (don’t cheap out on power) with room to stuff cables and power bricks. https://www.monoprice.com/product?p_id=33815