

As a general rule I avoid any and all self checkout lanes. You want me to come into your building, find what I’m looking for, cart it around, check myself out, bring it to the car, and in some cases being the cart back inside.
Should I be unloading the delivery trucks and putting it on the shelves for you too? How many fewer employees can you go for?
Way back when full serve gasoline was a thing, and I can currently go to at least one of the big hardware shops here and get a hand loading if it’s a lot of stuff or particularly large items. Airlines used to serve steak and flying was treated as a more formal affair.
The overarching point is that as thing go on shops and services have continued this trend of getting more transactional in their handling. There’s much more of a ‘give me your money and GTFO’ than it was. This come a lot from the dominance of places like Walmart killing off competition so you’re left with a ‘where else can you go’ situation.