Because the goal was to get rid of employee bargaining rights:
Now, the company says it imagines an “Uber-type of setup” to fill their ranks, with gig workers logging in remotely to argue with customers from the comfort of their own homes.
They’ll use this to reduce their workforce to 10% of what it was, but still expect them to pick up 100% of the slack caused by the AI.
Wow… talk about jumping the gun there. “We’re first to base our whole company on an LLM! Oh no, it was a bad move!”
2 years they’ve been doing this? How are they still around?
Because the goal was to get rid of employee bargaining rights:
They’ll use this to reduce their workforce to 10% of what it was, but still expect them to pick up 100% of the slack caused by the AI.