If I asked where the computer was an my client said in front of me I would just disconnect right there.

Everyone clowning OP but what possible correct answer is there to “where is the computer located”? Like what useful info is the agent going to get from that question, unless the user has it in like a full fish tank or something.

Seems like the customer is the odd one

Taking a picture of the monitor with the phone, not the flex you think it is.

yeah nah i think its the customer that’s odd here.

Title says the chat is odd, not the support technician. And indeed, the chat is odd…