You have to submit the time works on that ticket. No ticket means you’re working for free and we don’t do that here. No, we don’t make the ticket as it would say I’m the source of the issue and it doesn’t look good in a company to be the source of hundreds of issues and hours spent.
Why don’t you have the ability to create tickets on behalf of someone else? It seems like a weak excuse to waste time for something that needs to happen anyway and could be easily explained away to supervisors. I understand the person in the meme is still adding bs on top of the original request but after their account is created then they could make any new requests themselves. Maybe I just don’t really understand the whole ticketing tied to job performance anyway… I don’t really have to deal with this kind of concern myself as my supervisor understands tickets aren’t always filled out properly and I’m also not IT.
In my career it’s always been on me to create tickets. People give me the task, I write up the ticket, and my time creating the ticket is included in the 15 minute minimum.
I wouldn’t trust users to create their own tickets anyways. I’d spend just as much time fixing their ticket as I would creating one while I’m info gathering.
Yeah, if a client has been given the ability to submit tickets but doesn’t know HOW to submit tickets properly and is submitting trash on a regular basis, that’s a training issue and I ain’t gonna deal with it. Those get bounced back to the Unassigned pool or directly to a CSR so they can train the client like they were supposed to.
SAP software we use doesn’t do that. And the small inconvenience of making them fill out their own tickets stops many from making frivolous requests, like for fixing their home printer.
You have to submit the time works on that ticket. No ticket means you’re working for free and we don’t do that here. No, we don’t make the ticket as it would say I’m the source of the issue and it doesn’t look good in a company to be the source of hundreds of issues and hours spent.
Why don’t you have the ability to create tickets on behalf of someone else? It seems like a weak excuse to waste time for something that needs to happen anyway and could be easily explained away to supervisors. I understand the person in the meme is still adding bs on top of the original request but after their account is created then they could make any new requests themselves. Maybe I just don’t really understand the whole ticketing tied to job performance anyway… I don’t really have to deal with this kind of concern myself as my supervisor understands tickets aren’t always filled out properly and I’m also not IT.
Most of us do. But they’re supposed to create their own fucking tickets. I’m not doing their job on top of mine.
They know the process, they can follow the process. Otherwise, they can eat an entire bag of dicks.
In my career it’s always been on me to create tickets. People give me the task, I write up the ticket, and my time creating the ticket is included in the 15 minute minimum.
I wouldn’t trust users to create their own tickets anyways. I’d spend just as much time fixing their ticket as I would creating one while I’m info gathering.
Yeah, if a client has been given the ability to submit tickets but doesn’t know HOW to submit tickets properly and is submitting trash on a regular basis, that’s a training issue and I ain’t gonna deal with it. Those get bounced back to the Unassigned pool or directly to a CSR so they can train the client like they were supposed to.
Specifically so that “important” people cannot coerce “unimportant” people into doing their work for them.
SAP software we use doesn’t do that. And the small inconvenience of making them fill out their own tickets stops many from making frivolous requests, like for fixing their home printer.
Creator: the person who created the ticket
Reporter: the person who is requesting the ticket